How is water service regulated?
Although most households in Ohio receive their water service from municipal, county or other publicly owned water departments, some households depend on private, for-profit water companies for their water supply.

These private water companies are regulated by the Public Utilities Commission of Ohio (PUCO) and are thus subject to PUCO consumer protection rules and regulations. In addition, customers may complain to the PUCO or the Ohio Consumers’ Counsel (OCC) regarding billing disputes, denial of service, a threatened water shut-off, or other disputes between them and their water company.

See also the Forms & Education tab in this section for more information.