Question and Answers Page
To modify an existing Question and Answers page:
- Click on the Questions and Answers page in the Contents page.
- Click on the Edit tab in the management frame.
- Modify the page content.
- Click Save at the bottom of the screeen.
To add a new Question and Answer page into a topic sub-folder:
- From the Contents view, click on the "Add Item" drop-down menu in the management frame.
- Select "questions & answers page"
- Provide a Page Title (Note: if this is the only Questions & Answers page for this topic, title the page "Questions and Answers"; if this is a secondary or tertiary page, title it accordingly, e.g. "Questions and Answers - Page Two".)
- Author the page content in the Body field.
- Click Save.
Notes on Question & Answer pages:
- The intent is that "Question & Answer" pages appear only at the bottom level of the topic tree. For example, the folder "Food Stamps" should have a "Questions & Answers" page (since that topic does not have any sub-topic folders under it) but the parent topic "Public Benefits should NOT have a "Questions & Answers" page.
- Notwithstanding the above, as a safety mechanism, if a lowest-level sub-topic does not have a "Question and Answer" page within it, the system is designed to "look for" such a page in higher-level topics. So, if you see a Question and Answer page appearing in a sub-topic folder that does not have such a page, that content resides higher in the topic tree. When you put a new Question and Answer page in a sub-topic folder that does not have one, that will subsequently become the page that a user sees.
